Lumen Customer Support Resources

Do you need some help? Use any of the following resources to help us help you.

Our Faculty Training Materials for Lumen courseware to orient you about how our courses work, how to customize them and get started teaching.

When you have a question, we suggest trying the searchable Faculty User Guides to see if it’s already answered somewhere before submitting a customer support request.

For all support needs for active customers, use this form to tell us how we can help: OER course requests, tech support, LTI, etc. This will provide the information we need to address your request more quickly.


If you’re not sure where to direct your question or request, click the button below to tell us what you’re looking for, so we can help.

Contact Us

Want to talk to a human? Make an appointment for Lumen Office Hours to connect virtually with a live Lumen expert about any question you may have. Available 2-5 pm ET / 11-2 pm PT Monday through Friday.


Lumen provides you with the training and guidance you may need to get started.

Contact our responsive technical support with your questions.

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Learn to create effective courses using OER. We help train faculty to use our products to their full potential.

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LEARN Network

We analyze learning data with up-to-date feedback to increase the effectiveness of OER programs and improve student performance.

Explore LEARN Network